Cooshie Tooshiez LLC
Customer Service Line: 435-994-9122 This number is for Customers Only. If you are wanting to talk to members in the ABDL Community please search for groups online.
How discreet is our packaging?
Answer: Very discreet! Our cases have NO identifying logos or descriptions. Our shipping label says "CT Shipping Dept." Your CC Statements will say Cooshie Tooshiez LLC (We are working to make this more discreet, stay tuned). We also offer for an additional fee, "Super discreet double packaging" This insures that your items will not be seen, even if couriers don't treat your order with the care they deserve. In rare instances our supplier Rearz in Canada will drop ship items we do not have in stock so we can continue to serve our customers. There will be a very small typed description of "briefs" for these items. The good news is, if you order through us you will not have any extra Foreign Transaction Fee's.
How do I use UPS Access Point:
Click HERE to be directed to the UPS webpage. Enter your address to find the nearest access point. Enter your billing address at checkout, then add the address for UPS as the Shipping Address. Under Company put "UPS Hold at Counter." Enter your name in the first and last name fields. Please do not use the UPS address in the billing address fields. This will cause your credit card to be declined.
Can I ship to a PO Box Free, or to Alaska and Hawaii
YES! All Diapers under 22 Pounds (Any accessories or Cases of diapers 3 packages of diapers or less) can be shipped Free to a PO Box. If you are ordering cases of diapers with over 3 packages you will need to pay extra for shipping. If you live in Alaska and Hawaii, we will be sending your order via USPS so you can have anything you order sent to a PO Box. You will need to pay the Alaska Hawaii shipping fees, but we will not charge more for the PO Box.
Where do you ship and when do you ship?
Any where in the USA. We hope to offer options in other countries in the future.
Your order will ship on the following business day of your order. If you order Friday, Saturday, or Sunday your order will ship Monday morning. We may ship orders same day if they are received before 10 am Mountain Time. We cannot guarantee this, but we will try to ship same day. These processing times apply to all shipping methods including faster expedited shipping. Please consider this when choosing 3 day 2nd day, and next day air shipping.
How do I get coupon codes?
See our ambassadors on Instagram and Twitter. We have over 8 Ambassadors now and we really appreciate all they do for us and for the community. You can also send us a message if you don't see any advertised discount codes and we will see what we can do.
Why can't I get through on the phone?
Our Customer Service Hours are Monday-Friday 9am-5pm, Mountain Standard Time. If we do not answer, please leave us a message. It will be easier for us to get back to you if we know why you are calling. If you are calling from a RESTRICTED number we will not answer! Please leave us a message with the number you can be reached. This is for the safety and well being our our Customer Service Reps. You can also send us an email at DiapersUSA@cooshietooshiez.com, this is the best option after hours. We watch our email closely and can sometime get back to you outside our typical hours.
Can I order over the phone?
We no longer accept phone orders. If you want help getting your order generated without using our website you can email us at DiapersUSA@gmail.com Tell us what you would like to order and you can email us payment via PayPal once we have replied to your email with a total. Send PayPal payments to Cooshietooshiez@gmail.com please DO NOT use this email to order. It is for payments only. When we have received payment we will ship your order the very next shipping day.
We have our super stack plush pack available in limited quantities and the pack offers the newest latest and greatest on products that are currently available. WE DO NOT HAVE FREE SAMPLES. Please don't ask. We will not respond to such requests.
Due to the nature of credit card processing and PayPal Processing Stocking sorting and processing orders, we will charge a 25% restocking fee on all cancelled orders.
We hope you will enjoy your shopping experience. If anything is not working on the site, please contact us so we can get it changed immediately!
Thank you for your visit today.